Privacy Policy

We may collect information about you in a variety of ways in the course of providing our services. You, as a user of the services may be asked to provide certain personal information when you use our services such as:

Personal Data

When you make a purchase or attempt to make a purchase through our site and mobile application or when you register with our website and our mobile application and when you choose to participate in various activities related to the site and our mobile application, such as online chat and message boards, or when you make a booking through our site and mobile application, we may collect the following information from you

• Personal information: your name, date of birth, passport number, your age, gender, hometown, race and religion.
• Contact information: shipping & billing address, email address and telephone number.
• Booking details: date of travel, flight reservations, hotel reservations, the people you are travelling with, payment details and any ancillary services.
• Travel details: your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requests and previous travel arrangements.



If you submit any personal data relating to other people in connection with any of our services [e.g. if you make a reservation for another individual], you represent that you have the authority to do so and we will collect, use and disclose data in accordance with this privacy policy.

Derivative Data

Information our servers automatically collect when you visit the site, such as your IP address, your browser type, type operating system, your access times and the individual web pages or products that you viewed directly before and after accessing the site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post and other interactions with the application and other users via server log files as well as any other information you choose to provide.

Financial Data

We may collect data related to your payment methods (e.g. valid credit/debit card number, card brand, expiration date, security code, bank account details etc.) when you purchase, order, return and exchange, book or request information about our services from the site or mobile application. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor [name of payment processor/s] and you are encouraged to review their Privacy Policy and contact them directly for responses to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model and manufacturer and information about the location of your device, if you access the site from a mobile device.

Third-Party Data

Information from third parties such as personal information or network friends, if you connect your account to a third party and grant the site permissions to access the information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to our surveys.

Data from Social Networks

User information from social networking sites such as facebook and instagram including your name, location, gender, birth date, email address, profile picture and public data for contacts if you connect your account to such social networks. If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.

Mobile Application Information

If you connect using our mobile application:

• Geo-Location Information: We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Data: We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
• Push Notifications: We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

1. We use your Personal Information that we collect generally to:
• Fulfil any orders placed through the site and our mobile application (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
• Create and manage your account and to generate a personal profile about you to make future visits to the Site and our mobile application more personalized.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions of the site and our mobile application to you.
• Communicate with you by email or telephone
• Prevent fraudulent transactions and screen our orders for potential risk or fraud.
• Process payments and refunds.
• Resolve disputes and troubleshoot problems.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Seek your feedback on our services via email, social media or surveys.
• Process and manage your bookings and travel arrangements
• Perform other business activities as needed.
2. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site and mobile application.
3. c. Additionally, we use your Personal Information to:
• Increase the efficiency and operation of the site and our mobile application.
• Monitor and analyze usage and trends to improve your experience with the site and our mobile application.
• Notify you of updates to the site and our mobile application.
• Respond to product and customer service requests.
• Solicit support for the site and our mobile application.

We may share information we have collected about you in certain situations as follows:

Law Enforcement Authorities
We will disclose personal information insofar as it is required by law or where we believe it is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others including fraud protection and credit risk reduction, with regulatory authorities and law enforcement agencies such as immigration, customs and airport authorities.

Third-Party Service Providers
We may share your information with third parties such as vendors, partners, reservation agents, travel service providers, car rental, hotel providers and airport ground handling services who may be located within or without your jurisdiction, who perform services for us or on our behalf, including shipping, payment processing, data analysis, email delivery, hosting services, customer service, travel services, offering ancillary products and marketing assistance. [for example we may share your home addresses with our shipping partner, credit card details with our payment processor]

Marketing Communications
We may share your information with third parties for the purpose of sending marketing and promotional materials, as permitted by law with your consent. You can always withdraw your consent at any time by simply unsubscribing.

Online Postings
When you post comments, contributions or other content to the site [or our mobile applications], your posts may be viewed by all users and may be publicly distributed outside the site [and our mobile application] in perpetuity.

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit our website [or our mobile application]. These companies may use information about your visits to the website [and our mobile application] and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Business Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.

Data transfer outside Sri Lanka
We may transfer your personal information outside Sri Lanka for any of the purposes set out in this privacy policy subject to laws applicable and this privacy policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

We may use cookies and other tracking technologies on the site and our mobile application to help customize the site and our mobile application and improve your experience. Cookies are small digital signature files that are stored by your browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our site. We may use third party web site analytic tools such as Google Analytics on our web site that employ cookies to collect certain information concerning your use of our services. You may disable cookies, but such action could affect the availability and functionality of the site or our mobile application.

SARALAA website and our mobile application may contain links to third-party websites and applications that are not affiliated with us. If you have used these links to leave the site or our mobile application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

We store your personal data on its cloud based servers and with third party storage providers. We use administrative, technical, and physical security measures to ensure the confidentiality of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

We do not knowingly collect personal information or provide our services to children under the age of 18 years.

You have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. You may withdraw your consent to processing of your personal information, and where applicable, the right to information portability of your personal information. We will handle such requests in the time specified by applicable law and where permitted by law, may charge a reasonable administrative fee to cover the cost of responding to any such requests. If you would like to exercise these rights, please contact us.

We will retain your personal information for a reasonable period, or for so long as either you or the law allows.

We reserve the right to make changes to this privacy Policy at any time and for any reason. We will alert you about any changes by updating the ‘the last updated’ date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Contact

If you have any questions or concerns about this privacy policy, please contact us at info@saralaa.com

• Company Name : SARALAA
• Email : info@saralaa.com