Refund & Return Policy
Last Updated: 29/01/2025
Saralaa.com Refund & Return Policy for goods purchased through our Website and Mobile Application
Thank you for shopping at Saralaa.com!
We offer refund within the first 14 days of your purchase, if 14 days have passed since your purchase, you will
not be offered a refund and/or exchange of any kind. Once your refund has been processed by our fulfillment
center, we will refund you for the returned item(s) minus the cost of the original shipping, to your original
payment method. Shipping costs are non-refundable!
You can return products if the item is defective, damaged, different than what you have ordered or does not
match with the published image. However, “change of mind” is not accepted as a reason to return, by Saralaa.
- Eligibility for Refunds
- Your item must be unused and in the same condition that you received it with its original tags and accessories.
- The item must be in the original packaging.
- To complete your return, we require the original receipt of purchase or the order confirmation email. We may not be able to refund without these documents, as they help us verify the purchase and protect against fraud.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
- Exchanges
- Intellectual Property
- Exempt Goods
- Gift cards
- food and drink – including wine and all perishable items
- Hampers
- Hair accessories
- Cosmetics
- Fragrances
- Books
- All software products, DVDs and CDs
- Custom items
- Pet supplies
- Underwear, Bodysuits, shape wear, swimwear and other intimate wear
- Jewelry
- Face masks
- Digital items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
- Follow these simple steps to register your return
- Go to our return portal
- Enter your order number
- Select which items you are returning and why
- Confirm your original delivery information
- Select your method you’ll be returning your order by ( you will see your nearest drop off point)
- etc,
- Late or missing refunds
- Shipping costs
- Our order cancellation policy
- Company Name : SARALAA
- Email : info@saralaa.com
We only replace items if they are defective or damaged/Unfortunately we do not offer exchanges.
We are the owners of our website/mobile application’s content, software, logo, name and page designs etc. Stealing, misuse or reproduction of any of our intellectual property shall be unlawful and we have the right pursue legal action in any court of Sri Lanka
The following are exempt from refunds:
For electronic items covered under warranty, go to our Warranty Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a period of 7working days.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at info@saralaa.com
Please do not send the product back to the manufacturer. It must be sent to the following Address - No. 216/8,Athurugiriya road, Malapalla,Kottawa. You will/will not be responsible for paying for your own shipping costs for returning your item which is non-refundable unless the item sent is incorrect or faulty. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please note that, we cannot guarantee that we will receive your returned item!
Contact
If you have any questions or concerns about this refund policy, please contact us at info@saralaa.com
