Return Policy

Returns Policy

• If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Saralaa app or website. Return request must be raised within 7 days from the date of delivery.

• For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.

• For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

• Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

• Delivered product is incomplete (i.e. has missing items and/or accessories)

• Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

• Delivered product is does not match product description or picture (i.e.  product not as advertised)

• Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items. 

Phones & tablets

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Saralaa if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services.

Appliances

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policyfor information on the different warranty types and ways to contact the seller/manufacturer.

Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Saralaa will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page.

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

Refurbished Laptops Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment. Note: Refurbished Laptop sellers will accept return and refund as far as the product is in the same condition as it’s on the PDP.

Note:For any queries (Return/Refund/ Repair) please contact the refurbished laptop seller directly. Seller contact number and other details will be provided in the warranty card.

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones, Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories
Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policyfor information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services.

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items.

Clothing, Apparel, Shoes & Sunglasses

Change of mind is applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Baby, Toys & Kids

Clothing, Apparel, Sunglasses, Shoes & Accessorie Change of mind is applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing
Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Bakery, Beverages, Baking & Cooking, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

If the item received is incomplete or has missing item / freebie, item is rotten or spoiled, Item is expired and no longer valid to be used, different from what was ordered, a refund will be issued based on Saralaa's assessment. Change of mind is not applicable for return and refund.

Digital goods such as gift cards, ebook, subscription codes

Change of mind is not applicable for return and refund.

If digital good is received with an incorrect code, code not received, code or subscription is expired, or the code is unauthorized, a refund or replacement will be issued based on Saralaa's assessment.

Digital goods that are non-returnable: Mobile top ups, utility bill payments.

Books & Stationery

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment. 

Pet Supplies

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Automotive & Motorcycles Accessories and Others

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services.

Medical & Industrial Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Tools, DIY & Outdoor

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

Laundry & Cleaning
Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Saralaa's assessment.

CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at info@saralaa.com 

Company Name : SARALAA 

Email : info@saralaa.com