Refund & Return Policy
Last Updated: 30th June 2025
Saralaa.com Refund, Return and Exchange Policy for goods purchased through our Website and Mobile Application
Thank you for shopping at Saralaa.com!
If the item is eligible for a refund, customers can request a return
within 2 days of delivery. If 2 days have passed since the delivery, returns
and refunds requests will not be accepted.
You can return products if the item is defective, damaged, different
than what you have ordered or does not match with the published image. However,
“change of mind” is not accepted as a reason to return, by Saralaa.
1. Eligibility for Refunds
·
Your item
must be unused and in the same condition that you received it with its original
tags and accessories.
·
The item
must be in the original packaging.
·
To complete
your return, we require the original receipt of purchase or the order
confirmation email. We may not be able to refund without these documents, as
they help us verify the purchase and protect against fraud.
·
Only
regular priced items may be refunded, sale items cannot be refunded.
·
If the
item in question was marked as a gift when purchased and shipped directly to
you, you will receive a gift credit for the value of your return.
·
Items
explicitly marked as non-refundable by the vendor cannot be returned or
refunded.
2. Exchanges
We only provide replacements for items that are defective, damaged, or
different from what was ordered. Unfortunately, we do not offer exchanges for a
change of mind.
3. Exempt Goods
The following are exempt from refunds:
·
Gift
cards
·
food and
drink – including wine and all perishable items
·
Hampers
·
Hair
accessories
·
Cosmetics
·
Fragrances
·
Books
·
All
software products, DVDs and CDs
·
Custom
items
·
Pet
supplies
·
Underwear,
Bodysuits, shape wear, swimwear and other intimate wear
·
Jewelry
·
Face
masks
·
Digital
items
·
Any item
not in its original condition, is damaged or missing parts for reasons not due
to our error.
·
Any item
that is returned more than 14 days after delivery.
For electronic items covered under warranty, go to our Warranty Policy
4. Follow these simple steps to request your
return
·
Go to our
saralaa shopping account
·
Select
Purchasing history
·
Select
the view as icon on the product that you want to return
·
Enter the
reason and upload an image of the product and the order confirmation email or
invoice
·
Request
return
The
return request must include:
·
A valid
reason for return.
·
Supporting
evidence (e.g., product images, order conformation email/invoice)
Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your original method
of payment, within a period of 7-10 days.
5. Late or missing refunds
If you have not received a refund yet, first check your bank account
again. Then contact your credit card company, it may take some time before your
refund is officially posted.
If you have done all of this and you still have not received your refund
yet, please contact us at info.saralaa.com
6. Shipping costs
You will/will not be responsible for paying for your own shipping costs
for returning your item, which is non-refundable unless the item sent is
incorrect or faulty.
If you receive a refund, the cost of return shipping will be deducted
from your refund.
Depending on where you live, the time it may take for your exchanged
product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned
item!
7. Direct Returns to Vendor
•
Customers
must send all return items directly to the vendor’s address specified in the
delivery note printed on the package.
•
The
company does not handle return logistics unless explicitly agreed upon.
8.
Response to Delivery Attempts
1. If a customer does not respond to delivery
attempts, the package will be returned to Saralaa Shopping’s head office.
2. Saralaa Shopping will try to contact the
customer for resolution.
3. If the customer requests re-delivery, they
must pay additional courier charges.
9. Billing Address Modification:
Customers can modify their billing address only through their Saralaa Shopping account before placing an order. Once an order is placed, the billing address cannot be changed
For Returns
For returns, we only send the replacement item to the original shipping address
used in the initial order.
10. Limitation of Liability
Saralaa
Shopping is not liable for any indirect, incidental, or consequential damages
resulting from vendor operations.
Contact Information
0117908908
.
