Terms & Conditions
Saralaa.com
Terms and Conditions
Last updated 30th
June 2025
Welcome to saralaa.com.
Kindly read our terms and conditions before you proceed to use our website and
mobile applications. These terms and conditions are a legally binding contract
between you and saralaa. By continuing to use our website/mobile application we
deem that you agree to our terms and conditions set out below. If you do not
agree with our terms and conditions please stop using our website and mobile
application. Saralaa
also reserves the right to update and amend these terms and conditions at any
time. The latest terms and conditions can always be found on our website and
mobile application and will supersede any previous versions.
1. Prohibited Use And Activities
You
will not use our website/mobile application for any illegal or fraudulent purposes.
In the event it comes to our notice that you are using our website/mobile
application for such illegal purposes or that you fail to comply with any of
the terms and conditions more fully described in this agreement, we will
terminate your account without notice to you and you will no longer be able to
use our services.
2. Our Liability
Although
we at Saralaa strive to provide you with the best customer experience, we
cannot guarantee that your orders will be fulfilled always.
·
Due to reasons beyond our control we may
not be able to fulfill your orders always.
·
Some of your orders may be defective as we
only sell items from third-party sellers and we do not manufacture them. You
may be entitled to a refund in certain instances subject however to terms and
conditions. For more information please got to saralaa return and refund policy and warranty information.
·
We cannot also guarantee that the content
such as product descriptions, images, prices, photographs and other information
on our website/mobile application are 100% accurate and error-free all the
time.
·
In any such event saralaa cannot be held
accountable for any loss or damage suffered by you, in using our website/mobile
application.
3. Intellectual Property
We
are the owners of our website/mobile application’s content, software, logo,
name and page designs etc. Stealing, misuse or reproduction of any of our
intellectual property shall be unlawful and we have the right pursue legal
action in any court of Sri Lanka
4.
Applicable Law
This agreement shall be
governed by the Sri Lankan law and in the event of any dispute, controversy or claim arising from, out of or in
connection with this contract, or on the interpretation thereof or on the
rights, duties, obligation, or liabilities of any parties thereto or on the
operation, breach, termination or invalidity thereof, shall be settled by
arbitration in accordance with the laws of Sri Lanka and the place of
arbitration shall be Colombo.
5.
Methods of Payments
You can purchase our goods
through our website/mobile application by credit/debit card payment and crypto
currency. We regret to say that we do not accept cash on delivery [COD]. You
can choose your payment method after adding items to your cart and we will
charge you a delivery fee as well.
6.
Return and Refund
You may be allowed to return certain goods subject to certain conditions and you will be eligible for a refund. for more details, kindly go to our saralaa return and refund policy
7.
Order Cancellation
You can cancel your orders according to the terms and conditions set out in our order cancellation policy described in saralaa refund and return policy.However we may not be able to accept your order cancellation once we start processing your order and in such instances we reserve the right to refuse cancellation.
8.
Shipping and Delivery
When you place an order through
our website/mobile application, it will be delivered to your delivery address
provided by you within 3to 4 working days. However kindly note that the
delivery of your order may be delayed depending on the availability and the
type and number of goods you have ordered and any unforeseeable circumstance or
event.
9.
Promotions And Discounts
We may offer you promotions
and discounts on products from time to time reserving the right to end such
promotions and discounts at any time without any notice.
10. Contact Information
Telephone:0117908908
Email: info@saralaa.com
